Registration & Policies
Registration Policy
Unless otherwise specified, participants can register for a program up to two days in advance of the program.
To register for a program or ask questions, please contact Program Director, Mallory at 204-268-9266 ext. 3 or by email at recprog@mts.net. She will then send you a registration form and confirm your name has been recorded for that program.
For the safety of fellow participants and instructors we are recommending all participants over the age of 10 years wear a mask while participating in our programs unless otherwise indicated. We also ask that prior to attending our programs participants complete the COVID-19 screening tool.
Payment & Refund Policy
- The Brokenhead River Recreation Commission currently accepts cash or cheques made payable to the RM of Brokenhead
- Payments can be dropped off at the office in the Sun Gro Centre, Beausejour, Monday-Friday from 8:30am-4:30pm with the Program Director
- Payments can be deposited into the office mail slot at the Sun Gro Centre, outside of regular office hours in an envelope clearly labelled with participants name(s) and the program(s) they are attending
- Payments can be mailed to Box 1373 Beausejour, MB, R0E0C0
General Cancellation Policy
All programs are subject to cancellation if there is insufficient registration. The Brokenhead River Recreation Commission Program Director will notify participants as soon as a decision has been made to cancel a program due insufficient registration.
Rescheduled Program/Inclement Weather
Every attempt will be made to reschedule classes
that are cancelled due to unforeseen circumstances such as weather, facility or
instructor conflict. In the event that the rescheduled class does not suit
the program participant, a refund will be provided for the class(es) missed.
When Schools are closed due to inclement weather, any BRRC programs
taking place within those schools will be cancelled. If participants are
unsure whether their program has been cancelled, please contact the Program
Director at 2042689266 ext 3 or recprog@mts.net.
Withdrawal Policy
If the program has not yet started and participants
wish to withdraw from the program they have registered for, please let us know a minimum of 48
hours in advance of the program deadline, or by 4:30pm Friday if the program is
on the weekend.
No-Shows
In the event the participant does not provide a minimum of 48 hours warning that they will not be attending a class, or fail to show up entirely, they will not receive their payment back. Considerations will be given on a case by case basis.
Insufficient Funds
If a participant is paying by cheque and the cheque does not clear, all processing fees will be the responsibility of the account owner and will be invoiced via the BRRC.
COVID-19 Cancellation & Refund Policy
The following policy outlines the regulations and circumstances for cancellations and refunds for Brokenhead River Recreation Commission programming as they pertain to COVID-19. In an abundance of caution during this global health crisis, extra measures to promote the health and safety of all will be implemented.
For the safety of fellow participants and instructors we are recommending all participants over the age of 10 years wear a mask while participating in our programs unless otherwise indicated. We also ask that prior to attending our programs participants complete the COVID-19 screening tool.
Regarding the Participant
- In the case of illness symptoms presenting,
participants are advised to remain absent from the activity and contact BRRC
for a refund. This applies regardless of whether or not the symptoms are
confirmed to be COVID-19 based.
- If the activity is a multi-week activity, refunds will
be issued on a pro-rated basis. For example: If a class is to run every
Monday for 6 weeks, and on the day before the second class a participant
develops a fever, that participant should not attend the class. The
participant can contact BRRC and receive a refund equivalent to 1/6th the
registration fee. If the illness symptoms match known COVID-19 symptoms,
the participant is welcome to return to the planned classes after
receiving a negative COVID-19 test.
- Should a participant refuse to follow public health
guidelines, (attending gatherings when ill, refusing to respect social
distancing guidelines, etc.) BRRC reserves the right to remove the
non-compliant participant from the program, or the remainder of, without
refund. Compliance may be determined either by the Program Director, or
the contracted instructor for the activity.
Regarding a Confirmed Outbreak
- In the case of a positive COVID-19 being received 14
days or less PRIOR to the day of the program starting, the Program
Director should be notified as soon as possible so that a refund may be
issued and/ or the participation slot may be re-opened.
- In the event of a positive COVID-19 test being received
within 14 days AFTER participation in a BRRC program, all communication
regarding exposure will be communicated through Public Health.
- In the event of that a participant in a BRRC program
tests positive, the program will be cancelled until public health advises
otherwise. Pro-rated refunds will be issued to all participants following
a complete cancellation of the program.
Regarding Public Health Restrictions
- In the event of a mandatory area (RM of Brokenhead or
Beausejour) lock-down order, the program will be cancelled by the Program
Director. Should this occur, participants will be notified as soon as
possible and a full refund will be issued.
- In the event of provincial or federal regulations
restricting the participation in activities through reduced gathering
sizes to below the program operating threshold, the BRRC will cut the
program numbers to comply with the gathering size only if the instructor
is comfortable with operating the program. In this event, the individuals
who have paid will receive priority for the new class size. Individuals
will be contacted by the Program Director in this event.
Regarding the Instructor
- If the instructor of the program experiences COVID-19
symptoms, confirmed or not, BRRC reserves the right to attempt to
reschedule the classes to a date after a negative test is acquired.
- If the registered instructor is unable to participate
due to illness, BRRC reserves the right to substitute the instructor for a
similar or equivalently qualified individual if possible.
- If the instructor is not able to participate due to
illness AND cannot reschedule AND a substitute cannot be located at least
48 hours before the start time of the class, the class will be cancelled
by BRRC, and a full refund will be issued to all participants.
Regarding the Facility
- In the event of the planned facility for the program
being closed due to COVID-19 related restrictions or sanitization, BRRC
reserves the right to transfer the class(es) to another equivalent
facility within the Municipality of Brokenhead. Every attempt will be made
to relocate as close to the original location as possible, however extra
distance may become necessary if a suitable venue cannot be secured within
the township. The program may also be delayed in order to keep the same
venue by running the program at a later date. If another suitable location
cannot be secured or the program cannot be run at a later date, BRRC will
issue a full refund to all participants.